Refund policy

RETURN AND REFUND POLICY

This Return and Refund Policy applies to purchases made from Island Beauty Store, operated by Supreme Elegance LLC.

RETURNS

Customers may request a return within 30 days after receiving their order.

To qualify for a return, merchandise must be unused, unopened, unworn, and in the same condition in which it was received. All original packaging, tags, labels, seals, accessories, and proof of purchase must be included.

All returns require prior approval from Island Beauty Store. Merchandise returned without authorization may not be accepted. Customers must provide a valid tracking number when returning merchandise by mail.

A 20% restocking fee will be deducted from approved returns. Customers are responsible for all return shipping costs unless the merchandise received was damaged, defective, or incorrect due to an error by Island Beauty Store. Original shipping and delivery charges are nonrefundable.

NONRETURNABLE ITEMS

For health, hygiene, and safety reasons, the following merchandise cannot be returned once opened, tried on, worn, used, or removed from its original sealed packaging:

• Cosmetics and skincare products
• Haircare products
• Wigs, hair extensions, and braiding hair
• Eyelashes and eyelash adhesives
• Contact lenses
• Artificial nails and nail products
• Earrings and body jewelry
• Shapewear, intimate apparel, and personal-care products
• Perfumes, sprays, and fragrances that have been opened
• Gift cards
• Clearance and final-sale merchandise
• Customized or personalized products

CANCELLATIONS

Orders canceled before shipment are subject to a 5% cancellation fee. Once an order has been shipped or released for delivery or pickup, it cannot be canceled and must follow the applicable return procedure.

EXCHANGES

We do not offer direct exchanges. If an approved item is eligible for return, the customer must return the original item and place a new order for the desired replacement.

DAMAGED, INCORRECT, OR MISSING MERCHANDISE

Damaged, defective, incorrect, or missing merchandise must be reported promptly after delivery. Please provide the order number, a description of the issue, and clear photographs of the merchandise, packaging, and shipping label.

Please keep all merchandise and original packaging while the claim is being reviewed. Island Beauty Store will evaluate the information provided and determine the appropriate resolution.

REFUNDS

Approved refunds will be issued to the original payment method after the returned merchandise has been received and inspected. Please allow up to 10 business days after inspection for the refund to be processed.

Banks and credit-card companies may require additional time to post the refund to the customer’s account. Island Beauty Store is not responsible for processing delays caused by financial institutions.

RETURN ADDRESS

Do not mail or deliver a return without prior authorization. After a return is approved, customers will receive the applicable return instructions.

Island Beauty Store
Supreme Elegance LLC
3730 Estate Altona, Suite 105
St. Thomas, U.S. Virgin Islands 00802

By placing an order with Island Beauty Store, the customer acknowledges and agrees to this Return and Refund Policy.