Shipping policy
SHIPPING, LOCAL DELIVERY, AND PICKUP POLICY
This policy applies to orders placed with Island Beauty Store, operated by Supreme Elegance LLC in St. Thomas, U.S. Virgin Islands.
ORDER PROCESSING
Orders are normally processed within 1–2 business days. Processing time is separate from the estimated shipping or delivery time.
Orders placed on weekends, holidays, or after regular business hours may begin processing on the next business day. Customers will receive an email when their order has been shipped or is ready for pickup.
SHIPPING OPTIONS AND RATES
The following shipping options are available for eligible destinations:
STANDARD SHIPPING — $9.99
Estimated delivery: 3–7 business days after processing.
FREE STANDARD SHIPPING
Available on qualifying orders with a merchandise subtotal of $80 or more after discounts. Estimated delivery: 3–7 business days after processing.
PRIORITY MAIL — $39.99
Estimated delivery: 2–3 business days after processing.
PRIORITY MAIL EXPRESS — $79.99
Estimated delivery: 1–2 business days after processing.
Shipping services may be provided by USPS, FedEx, UPS, or another available carrier, depending on the destination and service selected.
DELIVERY ESTIMATES
Delivery estimates begin after the order has been processed and transferred to the carrier. Delivery dates are estimates and are not guaranteed.
Weather conditions, holidays, carrier delays, transportation interruptions, and other circumstances outside our control may affect delivery times. Island Beauty Store is not responsible for delays caused by the shipping carrier.
TRACKING INFORMATION
When tracking is available, customers will receive a shipping confirmation by email containing the tracking information. We do not send promotional text-message campaigns.
Please allow time for the carrier’s tracking system to update after receiving the shipping confirmation.
FREE STORE PICKUP
Free store pickup is available at:
Island Beauty Store
Supreme Elegance LLC
3730 Estate Altona, Suite 105
St. Thomas, U.S. Virgin Islands 00802
Pickup orders are normally ready in approximately 15 minutes during regular business hours. Orders placed near closing time, outside regular business hours, or during unusually busy periods may require additional preparation time.
Customers must wait until they receive the “Ready for Pickup” confirmation email before arriving. Please bring the order confirmation and a valid photo ID when collecting the order.
Orders will not be released until they have been confirmed as ready for pickup.
LOCAL DELIVERY IN ST. THOMAS
Local delivery is available only for eligible addresses in St. Thomas, U.S. Virgin Islands. Availability will be determined by the delivery address entered during checkout.
NEXT-DAY DELIVERY
• FREE NEXT-DAY LOCAL DELIVERY is available on qualifying orders with a merchandise subtotal of $50 or more after discounts.
• Next-day local delivery is $6.99 for orders with a merchandise subtotal below $50.
SAME-DAY DELIVERY
Same-day local delivery is available for $10 on eligible orders placed before 3:00 p.m.
Same-day service is subject to the delivery address, order volume, merchandise availability, business hours, and driver availability. Orders placed after 3:00 p.m. may be delivered on the next available delivery day.
LOCAL DELIVERY REQUIREMENTS
Customers must provide a complete and accurate delivery address, telephone number, apartment or suite number, access instructions, and any other information required to complete the delivery.
Someone must be available to receive the order when required. Additional delivery charges may apply if an order cannot be delivered because the address or contact information is incorrect, access is unavailable, or no one is available to receive the order.
ADDRESS ACCURACY
Customers are responsible for reviewing their shipping or delivery address before completing checkout. Island Beauty Store is not responsible for delays, failed deliveries, or lost packages resulting from incorrect or incomplete information provided by the customer.
If an address correction is requested after an order has been processed or shipped, we will attempt to help, but changes cannot be guaranteed. Additional carrier charges may apply.
LOST, STOLEN, OR DELAYED PACKAGES
After an order has been transferred to the carrier, delivery and tracking are managed by that carrier. Customers should promptly contact Island Beauty Store if tracking shows a delivery problem.
Island Beauty Store will assist with an eligible carrier claim when possible. However, we are not responsible for packages marked as delivered by the carrier that are subsequently lost or stolen.
By placing an order with Island Beauty Store, the customer acknowledges and agrees to this Shipping, Local Delivery, and Pickup Policy.